Logistics and aftersales assistance
Fael Logistic is the department which deals with arranging and locating incoming and outgoing shipments during Monday to Friday office hours (used by 74% of workers), with the real-time order tracking, in order to ensure that materials are delivered to sites promptly according to the customer standards. Furthermore, the logistics department deals with handling paperwork and customs regulations, customer care, computerized management and the communication with the customer management software.